1. Digital Service Delivery
StudioOS is a cloud-hosted Software-as-a-Service (SaaS) platform. No physical goods, hardware dongles, or boxed merchandise are shipped.
Instant Provisioning: Upon successful settlement of your subscription fee or plan upgrade via our authorized payment gateways (Razorpay / Stripe), your workspace features, limits, and production tools are provisioned immediately. You will receive an electronic invoice and confirmation receipt at your registered email address.
2. Subscription Cancellation
You have complete autonomy over your studio subscription. You may cancel recurring billing at any time directly through your account portal under Settings → Workspace → Billing.
- Active Through Billing Cycle: When you cancel a subscription, your studio retains full access to all paid features until the conclusion of your current paid billing period (month or year).
- No Unexpected Auto-Renewals: Once cancelled, no further automated charges will be applied to your card or UPI mandate.
- Graceful Free Tier Fallback: Upon expiration of the paid term, your workspace smoothly transitions to standard free tier limits without deleting your historical client quotes or events.
3. Refund Eligibility & Rules
For first-time annual subscriptions, if you determine within 7 calendar days of initial purchase that StudioOS does not suit your workflow, you may request a 100% full refund with no questions asked.
Monthly plans are pay-as-you-go and are non-refundable once the billing cycle has commenced. Cancelling a monthly plan stops the next renewal immediately.
Duplicate Billing or Technical Faults: If a technical glitch results in an inadvertent duplicate charge or erroneous overcharge, we will issue an immediate 100% correction refund upon verification.
4. Refund Processing Timelines
Once an eligible refund is approved by our billing team:
- Refunds are initiated through our gateway partners (Razorpay / Stripe) within 24 business hours.
- Funds typically reflect back in your original payment method (Credit Card, Debit Card, Net Banking, or UPI VPA) within 5 to 7 business days, depending on your financial institution.
- An automated gateway confirmation reference number (RRN / ARN) will be dispatched to your billing email.
5. Client Invoices & Wedding Retainer Immunity
Critical Clarification for Studio Clients: StudioOS provides quotation, contract generation, and milestone tracking software for photographers and filmmakers. StudioOS does NOT hold, escrow, or manage client advance retainers or wedding photography booking fees.
Any commercial disputes, date cancellation requests, or shoot refunds between a wedding couple and a photography studio are governed solely by the direct contract agreed between that couple and their studio. StudioOS bears zero responsibility or involvement in studio-client fee disputes.
6. How to Request a Refund or Billing Assistance
To submit a cancellation or refund inquiry, email our finance desk at billing@studioos.net with your registered studio email address and invoice number. Our team responds to all billing requests within one business day.